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Frequently Asked Questions

Have a question about the University of Wisconsin Oshkosh TitanCard program? Reeve Union is committed to serving you!

 

Why do I need a TitanCard?

The TitanCard is the official identification card for every student, faculty and staff member at the University of Wisconsin Oshkosh.  It is utilized as your University ID, meal plan card, on-campus debit card (Titan Dollars), library card, sports pass for Titan athletic events, door access card for some residence halls and computer labs along with your access card for the Student Recreation and Wellness Center (SRWC).

Where can I go to get my TitanCard?

The TitanCard can be issued at Titan Central in Reeve Memorial Union with a valid form of ID (Drivers license, State identification card, Passport, or Military ID).

When is Titan Central open?

For our current hours of operation please visit: http://reeve.uwosh.edu/hours

I lost my TitanCard! … What do I do?

Option 1: Log into GET Funds --- For information on utilizing this convenient new service, go to GET Funds.

Option 2: Call Titan Central at (920) 424-1234.  We will place your card on hold so no one else can access your meal plan or Titan Dollars. We will also check to see if your card has been turned in at Titan Central.  If you find your card you must physically bring your card to Titan Central to remove the hold.  If you do not find your card you must come to Titan Central to get a new TitanCard. The old card will be cancelled and any remaining Titan Dollars or meals will automatically transfer to your new card.  You will need to provide a valid government issued photo ID (Driver's License, State or Military Identification Card, or Passport) in order to receive a new TitanCard.  The replacement card fee is $20 and the entire process will only take a few minutes.

My TitanCard doesn’t work anymore, what should I do?

Go to Titan Central.  Serious damage to your card may cause the magnetic stripe or iClass antenna to malfunction.  "Melting" your card in a washer or dryer, scratching the magnetic stripe, punching holes in the card or having it become bent from keeping it in your back pocket unprotected are all examples of events that may cause enough damage to your TitanCard to make it malfunction. If you bring your damaged card to Titan Central, we can make you a new TitanCard. There is a $20 fee for a replacement card.

What are Titan Dollars?

Titan Dollars are an on-campus debit program administered by the University of Wisconsin Oshkosh. It is not affiliated with any financial institution. Once a deposit is made into your Titan Dollar account, it creates a declining balance account for on-campus purchases. Students living in the residence halls will receive 150 Titan Dollars per semester (Fall & Spring), which is charged directly to your student account.  The 150 Titan Dollar allocation will be available for use the Monday prior to move in for Fall Semester and the Monday prior to the start of classes in the Spring Semester. Titan Dollars carry over from Fall Semester to Spring Semester, but you must use your Titan Dollars by the last Friday of Spring Interim each year or they will be forfeited. UW Oshkosh Gift cards, which are valid for 5 years after the date of purchase, may be purchased with unused Titan Dollars before the end of Spring Interim and can be used in the same manner as Titan Dollars.

Where can I use Titan Dollars?

Click here to see a list of where you can use Titan Dollars

What are the benefits of Titan Dollars?

  • They are safer than carrying cash

  • They can only be used for on-campus purchases

  • No worries about overdraft fees

How do I, or my parents, add value to my Titan Dollars account?

Option 1: Titan Central located in Reeve Memorial Union – with cash, check, money order or credit card. Reeve Union Hours

Option 2: Use the self-serve Cbord ValuPort deposit station on first floor lobby of Scott Hall that accepts $1,$5,$10 and $20 dollar bills.

Option 3: By Mail to UW Oshkosh, Titan Central, 748 Algoma Blvd., Oshkosh, WI  54901. Checks and money orders must be made payable to UW Oshkosh and include your student ID number.

Option 4: Online Deposits (GET Funds) As a convenience for students and parents, Titan Dollars can be added 24/7 on our website. GET Funds enables students or guests to make a Titan Dollar deposit via credit card from the convenience of their own computer or mobile device. You can also check your transaction history and report a lost TitanCard. There is a $2.00 fee per deposit. To make a deposit go to GET Funds.

Can I charge Titan Dollars to my Student Account?

Yes. Each student is allowed to charge up to $500 in Titan Dollars to their student account each semester. Titan Dollars deposited as part of the $150 allocation will count toward your $500 limit. Students who wish to charge Titan Dollars to their student account must have an account that is in good standing; meaning there are no financial holds on your student account. If you do have a financial hold, and wish to charge Titan Dollars to your student account, please follow up with the student account office to resolve the financial hold.

Can I make a payment to my student account using my Titan Dollars or Gift Card?

Yes. You are allowed to make a one time payment of $25.00 per semester using your Titan Dollars or UW Oshkosh Gift Card.

How can I find out my Titan Dollars balance?

Option 1: Log into GET funds--- For information on utilizing this convenient new service, go to GET Funds.

Reminder: First time users must register to utilize this service.

Option 2: If you have a UW-Oshkosh email account, go to the Student Portal athttp://portal.housing.uwosh.edu and use your UW-Oshkosh email username and password to login. Once logged into the portal, you will see the TitanCard Balance module on the left side of the page.  It will show the remaining balance of regular meals bonus meals and Titan Dollars that you have left on your TitanCard.

Option 3: When you make a Titan Dollar purchase, your balance will show on the receipt.

Option 4: Go to Titan Central and we will be happy to check your balance.

How do I view my transaction history?

Option 1: Log into our Online Deposit site, GET Funds, at GET Funds.

Option 2: If you have a UW-Oshkosh email account, go to the Student Portal (MyUWO) and use your UW-Oshkosh email username and password to login. Once logged into the portal, you will see the TitanCard Balance module on the left side of the page.  Click on the link in the lower portion of the module “View Your Usage History” and select start and end dates.

Do Titan Dollars carry over? Expire?

Titan Dollars carry over from Fall Semester to Spring Semester, but you must use your Titan Dollars by the last Friday of Spring Interim each year or they will be forfeited.  UW Oshkosh Gift cards, which are valid for 5 years after the date of purchase, may be purchased before the end of Spring Interim with unused Titan Dollars and can be used in the same manner as Titan Dollars.

Can I withdraw cash from my Titan Dollars?

No. Cash cannot be withdrawn from your Titan Dollar account.

How do I receive a refund for my Titan Dollars?

Cardholders who have left the University (withdrawal, transferred, graduation or ended employment) can apply for a Titan Dollars Refund. Remaining Titan Dollars will first be credited toward any outstanding student account balance, per the Titan Central Manager’s discretion. Refunds will be processed and disbursed through the Student Account’s office.

How do I care for my TitanCard?

An antenna coil is embedded within the TitanCard . Damaging or altering the card is prohibited. Bending or punching holes in the card may render it unusable. Special care should be take to avoid magnets and/or other credit cards. Cardholders are responsible for replacement costs should the card become damaged and/or unusable. Replacement costs is $20.00.